Your order can only be cancelled if it is yet to be shipped. To cancel order, please write to us at admin@menekiabsolute.com

In such cases, the order will be cancelled, and refund shall be processed within 7 business days after the cancellation request has been acknowledged.

However, orders once shipped cannot be cancelled.

Returns

We will not accept any returns nor process any refunds on purchase of products unless:

Product(s) have been damaged in transit or product(s) have physical defects or in case incorrect product(s) have been shipped. An email with photo(s) of the damaged/incorrect product(s) should be sent within the stipulated time in order for us to accept the request.

Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on admin@menekiabsolute.com

Returns will not be accepted if the product has been used and/or the seal has been broken for the product(s) and/or the product(s) have been tampered with. On receipt of the returned product, we will proceed to inspect the same and validate the claim.

Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be shipped back to you.

For online payments, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc.) within 7 working days of receiving the request from you.

For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.

SHIPPING, DELIVERY AND RETURNS

We are working with high-speed logistics service providers to provide the smoothest service we can. However, due to unseen circumstances there can be issues that may delay the process of shipping which can cause an indefinite delay. Our customer management team will contact you on this basis providing updates.